Privacy Policy

This Privacy Policy describes how tegar.unionjakarta.com (referred to as “we”, “us”, or “our”), which operates the website located at https://tegar.unionjakarta.com/ (the “Website”), collects, uses, discloses, and protects your information when you visit or use our Website. We are committed to protecting your privacy and handling your data in an open and transparent manner.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Website.

Our Website is focused on the Home Exterior niche. We provide information, services, and potentially products related to enhancing the exterior of homes.

1. Information We Collect

We collect various types of information from and about users of our Website, including information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal data” or “personal information”). We also collect non-personal information, which is data that does not directly identify you.

The types of information we collect depend on how you interact with our Website. This may include:

1.1. Information You Provide to Us Directly:

We collect personal data that you voluntarily provide to us when you interact with the Website. This collection occurs at various points, such as when you:

Fill out contact forms or inquiry forms on our Website.
Request a quote for services or products.
Subscribe to newsletters, blogs, or marketing communications.
Create an account (if applicable).
Participate in surveys or provide feedback.
Communicate with us via email, phone, or through the Website’s messaging features.
Upload photos or details about your home or project (if applicable for consultations or galleries).
Make a purchase (if e-commerce functionality is added in the future).

The types of personal data you might provide can include:

Contact Information: Name, email address, phone number, postal address (if necessary for service quotes or delivery).
Project Details: Information about your home exterior project, specifications, preferences, budget, potentially location details relevant to service provision.
Communications Content: The content of your emails or messages to us.
Survey Responses: Your answers to surveys or feedback requests.
Account Information: Username, password (if applicable for account creation – stored securely).
Payment Information: If payment processing is implemented, this would include credit/debit card details, billing address, and other payment-related information. (Note: We would use secure third-party payment processors and would not store sensitive payment details on our servers).
Photos/Media: Images or videos you submit related to your home exterior project or feedback.

1.2. Information We Collect Automatically:

When you visit or use our Website, we automatically collect certain information about your device and usage. This information is collected through various technologies, including cookies, web beacons, and server logs. Automatically collected information (“Usage Data”) helps us understand how users interact with our Website, which allows us to improve our services and user experience.

Usage Data may include:

Log Information: Internet Protocol (IP) address (which may indicate your general location), browser type and version, operating system, device type, referring URL, pages you viewed, the time spent on those pages, the time and date of your visit, and other statistics.
Device Information: Information about the device you use to access our Website, such as device model, unique device identifiers.
Location Information: General location inferred from your IP address or more precise location if you grant us permission via your device. We typically only collect general location data.
Clickstream Data: Information about the path you take as you navigate through our Website.

1.3. Information Collected via Cookies and Tracking Technologies:

We use cookies and similar tracking technologies (like web beacons, pixels, tags, and scripts) to collect information automatically as you browse our Website. These technologies help us:

Operate the Website effectively.
Remember your preferences and settings.
Analyze how you use the Website.
Deliver relevant advertising (if applicable).

Our use of cookies and tracking technologies is detailed in the “Cookies and Tracking Technologies” section below. The information collected through these technologies may include both Usage Data and, in some cases, may be linked to personal data you provide.

1.4. Information from Third Parties:

In some instances, we may receive information about you from third parties. This might occur if:

We use third-party services for analytics or advertising, which provide us with aggregate data about our audience.
We engage with business partners who share information with us in accordance with their privacy policies (e.g., lead generation partners, though this is not a primary method of capture for us).
You interact with our social media pages or through social media platforms, where those platforms may share information with us according to your privacy settings and their policies.

We only use information received from third parties in a manner consistent with this Privacy Policy and applicable law.

2. How We Use Your Information

We use the information we collect for various purposes, which are based on different legal grounds depending on the type of information and the context in which it was collected. The primary purposes for using your information include:

2.1. To Provide and Maintain our Website and Services:

Operating and managing the Website.
Providing you with access to the content and features of the Website.
Responding to your inquiries and fulfilling your requests for information, quotes, or services.
Processing transactions and delivering products/services you purchase (if applicable).
Managing your account (if applicable).
Providing customer support and technical assistance.

Legal Basis: Performance of a contract with you, or to take steps at your request before entering into a contract; Our legitimate interests (operating and improving our services).

2.2. To Improve and Personalize Your Experience:

Analyzing how you use our Website to understand user behavior and trends.
Identifying areas for improvement on the Website and its functionality.
Personalizing the content and features you see based on your interests and past interactions (e.g., showing relevant articles, services, or products related to exterior design).
Conducting research and analysis to develop new features or services.

Legal Basis: Our legitimate interests (understanding user behavior, optimizing services, improving user experience); Your consent (for personalized advertising or certain types of analytics).

2.3. To Communicate with You:

Sending you transactional emails (e.g., responses to inquiries, quotes).
Sending you marketing communications (if you have opted in or if permitted by law) such as newsletters, updates, and promotional offers related to our Home Exterior services and content.
Responding to your comments, questions, and requests.
Notifying you about changes to our Website, terms, or policies.

Legal Basis: Your consent (for marketing communications where required); Our legitimate interests (responding to inquiries, providing updates, direct marketing where allowed); Performance of a contract.

2.4. For Marketing and Advertising:

Showing you relevant advertisements for our services or products on our Website or third-party platforms.
Measuring the effectiveness of our advertising campaigns.
Conducting retargeting or behavioral advertising based on your browsing activity (with consent where required).

Legal Basis: Your consent (for targeted advertising); Our legitimate interests (promoting our services, analyzing marketing effectiveness).

2.5. For Security and Fraud Prevention:

Detecting, preventing, and responding to potential security incidents or fraudulent activities.
Protecting the rights, property, or safety of tegar.unionjakarta.com, our users, or others.
Monitoring and enforcing our terms and conditions.

Legal Basis: Our legitimate interests (securing our services, preventing fraud); Compliance with a legal obligation.

2.6. To Comply with Legal Obligations:

Meeting our legal and regulatory requirements, such as tax laws, accounting requirements, or responding to legal processes (e.g., court orders, subpoenas).
Cooperating with law enforcement and other governmental authorities.

Legal Basis: Compliance with a legal obligation.

2.7. For Business Transfers:

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Legal Basis: Our legitimate interests (managing potential changes to our business structure); Performance of a contract (in the context of fulfilling obligations during a transfer).

When we use your information based on our legitimate interests, we ensure that these interests do not override your fundamental rights and freedoms. We conduct a balancing test where necessary to assess the impact on your privacy.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1. With Service Providers:

We may share your information with third-party service providers who perform services on our behalf to support our operations. These service providers are contractually bound to use your data only for the purpose of providing the services we request and in accordance with this Privacy Policy. Examples include:

Website hosting providers.
Analytics providers (e.g., Google Analytics).
Email marketing services.
Customer relationship management (CRM) systems.
Payment processors (if applicable).
Cloud storage providers.
Advertising and marketing agencies.

3.2. With Business Partners:

We may share information with business partners for specific purposes, such as co-marketing efforts, or if the service you requested involves a third party (e.g., referring you to a specific contractor if we partner with them, with your explicit consent).

3.3. In Connection with Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with subpoenas, court orders, or other legal processes.

3.4. To Protect Our Rights and Interests:

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.

3.5. In Connection with Business Transfers:

In the event of a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring entity or the successor in interest.

3.6. With Your Consent:

We may share your information with other third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal data to third parties for their direct marketing purposes without your explicit consent.

4. Data Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include technical and organizational security measures, such as:

Using secure servers and encrypted connections (HTTPS).
Implementing access controls and restrictions.
Regularly updating our security practices and software.
Training our staff on data protection and security.

However, please be aware that despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information transmitted to our Website. Any transmission of personal information is at your own risk.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For instance:

Contact form submissions or inquiries may be kept for a reasonable period to follow up and service the request.
Email marketing consent records are kept until you withdraw consent, and for a short period thereafter to verify your opt-out.
Usage Data collected via analytics is typically aggregated or anonymized over time. Specific retention policies apply depending on the analytics provider (e.g., Google Analytics data retention settings).
Information necessary for legal obligations (like tax records from transactions) is retained for periods required by relevant laws.

When your personal data is no longer necessary for the purposes for which it was collected, or if we no longer have a legal basis to retain it, we will securely delete, anonymize, or aggregate it.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the General Data Protection Regulation (GDPR) in the European Union and the UK, or the California Consumer Privacy Act (CCPA)), you may have certain rights regarding your personal data. We respect these rights and are committed to facilitating their exercise.

These rights may include:

6.1. The Right to Access / Right to Know: You have the right to request a copy of the personal information we hold about you. You can request details about the categories of personal information collected, the sources from which the personal information is collected, the purposes for collecting the personal information, the categories of third parties with whom the business shares personal information, and the specific pieces of personal information collected about the consumer.

6.2. The Right to Rectification (Correction): You have the right to request that we correct any information you believe is inaccurate or incomplete.

6.3. The Right to Erasure (Deletion): You have the right to request that we delete your personal information under certain conditions, such as when the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent where processing was based on consent. Note that this right is not absolute and may be subject to exceptions (e.g., retaining data required by law, for security purposes, or to complete transactions).

6.4. The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions, such as when you contest the accuracy of the data, or object to processing, and we are verifying your request.

6.5. The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions and in a structured, commonly used, machine-readable format.

6.6. The Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions, particularly if our processing is based on legitimate interests or for direct marketing.

6.7. The Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6.8. Rights Related to Automated Decision Making and Profiling: You may have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply. We do not currently engage in significant automated decision-making or profiling that would have such effects.

6.9. The Right to Lodge a Complaint: You have the right to lodge a complaint with a competent data protection supervisory authority if you believe our processing of your personal data infringes applicable law.

6.10. Right to Opt-Out of the Sale of Personal Information (CCPA): If you are a California resident, the CCPA grants you the right to opt-out of the “sale” of your personal information. tegar.unionjakarta.com does not sell personal information as defined by the CCPA. Therefore, we do not offer an opt-out for sale as it is not applicable to our current operations.

6.11. Right to Non-Discrimination (CCPA): If you are a California resident, you have the right not to be discriminated against for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services because you exercised your rights.

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section below.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We will endeavor to respond to your request within the timeframes required by applicable law (e.g., typically one month for GDPR requests, 45 days for CCPA requests). If we require more time, we will inform you of the delay and the reasons for it.

Please note that some rights may not apply in all jurisdictions or may have limitations based on applicable law.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies.

7.1. What are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work, improve user experience, and provide information to the website owners.

Cookies can be either “session cookies” (which are temporary and deleted when you close your browser) or “persistent cookies” (which remain on your device for a specified period or until you delete them).

Cookies can also be categorised as “first-party cookies” (set by the website you are visiting) or “third-party cookies” (set by a domain other than the one you are visiting, typically for analytics or advertising purposes).

7.2. How We Use Cookies:

We use cookies for various purposes, including:

Essential/Strictly Necessary Cookies: These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. We use Google Analytics for this purpose.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

7.3. Other Tracking Technologies:

We may also use other tracking technologies such as:

Web Beacons (Pixel Tags): Small graphic images placed on web pages or in emails that allow the website owner to track user behavior, such as whether an email has been opened or a web page has been visited.
Scripts: Pieces of code that run in your browser to enable certain website functions or collect information about your interaction with the site.

7.4. Managing Your Cookie Preferences:

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through:

Our Cookie Consent Banner: When you first visit our site (or periodically), you may see a banner providing information about cookies and offering choices about accepting or rejecting different types of cookies.
Browser Settings: Most web browsers allow you to control cookies through their settings. You can decline cookies, delete existing cookies, or set your browser to alert you when a cookie is being placed. However, disabling cookies may affect the functionality of the Website and other websites you visit. Instructions for managing cookies differ depending on the browser (e.g., Chrome, Firefox, Safari, Edge).
Third-Party Opt-Outs: You can opt-out of targeted advertising from many providers through their respective opt-out pages (e.g., the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page). If we use Google Analytics, you can typically opt-out of Google Analytics tracking by installing a browser add-on provided by Google.

Please note that opting out of advertising cookies does not mean you will not see ads, only that the ads you see may be less relevant to your interests.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or applications that are not operated by us. These links are provided for your convenience.

Once you leave our Website by clicking on such a link, we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Similarly, if you access our Website via a link from another website, that website’s privacy policy will govern your interaction with them, regardless of whether they link to us.

9. Children’s Privacy

Our Website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to remove that information from our servers.

If you are a parent or guardian and you believe that your child has provided personal information to us, please contact us using the details in the “Contact Us” section below, and we will take appropriate action. Users under the age of [e.g., 16 or 18, depending on relevant laws] may be required to have parental consent to use certain features or provide information.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Indonesia and choose to provide information to us, please note that we primarily process and store information within Indonesia or in data centers located in countries with potentially different data protection laws. By submitting your information and accepting this Privacy Policy, you consent to this transfer, storage, and processing of your information.

When we transfer personal data to countries outside of your jurisdiction (e.g., outside the EU/UK), we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, such as relying on standard contractual clauses, binding corporate rules, or other legally approved transfer mechanisms.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.

If we make significant changes to how we treat our users’ personal information, we may also provide notice through other means, such as email (if we have your email address) or a prominent notice on the Website homepage.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after changes to this Privacy Policy are posted constitutes your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

Name: tegar.unionjakarta.com
Website: https://tegar.unionjakarta.com/
Email: [email protected]